Booking Terms and Conditions & Privacy Policy

We would kindly ask that you take the time to read this thoroughly as when you book with us, you are fully agreeing with these terms and conditions:

o  Check in is from 4pm and Check out is 10am as we have to deep clean each cabin and hot tub.

o  We are a beautiful woodland site and therefore common sense is required for your stay. Sensible footwear for uneven ground is required and there is open water on site. There’s woodland wildlife in abundance so please be respectful of the surroundings. The internet is not very good and we encourage guests to connect with each other and nature.

o   Book Direct - full Payment is taken to confirm the booking plus a damage deposit per cabin.

o  Please note we are also advertised on other sites with instant booking and therefore availability can change very quickly.

o  Additional logs and charcoal can be purchased on site.

o  We are a woodland venue so you must never leave a fire unattended. The woodland carpet is highly flammable during dry periods and on occasions we do have to restrict fires. Concrete slabs must be used under fire pits and please ensure all rubbish is picked up and disposed of in bins.

o  Parking is marked as you come into the site. Please do not park next to your cabin unless unloading and reloading. Cars must not go into the wooded area past 6pm.

o  We try and keep our prices competitive and can achieve this with the help of you leaving the cabins tidy and putting rubbish in bins etc. If there is extra cleaning required or any items damaged, we will use the deposit to cover this.  We understand accidents happen, please do let us know if you break something so we can get it replaced straight away.

o   There is a large pond on site. Please never attempt to enter the water and children must always be supervised.

o  The only time we must cancel bookings is in the event of something out of our control (weather, facilities etc).

o  The main glamping site is not suitable for restricted mobility. However, the wooden ramp around Toad Hall allows access for wheelchairs and prams and is part disabled friendly with a king bedroom and wet room on the ground floor with a sunken hot tub on the decking outside.

o  Happy Valley is part of a working farm. Enjoy seeing the cows and sheep but please be aware that farm machinery may come in and out of the yard adjacent to parking. Children must always be accompanied by an adult.

o  We operate on a two-night minimum stay procedure during the week and a three-night minimum stay at the weekend.

o  Our Health and Safety procedures are detailed in our welcome pack. Please adhere to these guidelines in order to keep your group and our community safe.

Cancellation Policy

Happy Valley Norfolk — Glamping Cancellation Policy

This policy applies to direct accommodation bookings with F K Coe & Son Ltd, trading as Happy Valley Norfolk. It forms part of the booking terms provided before you book.

Cancelling your booking

Please send cancellation requests in writing by replying to your booking confirmation email, quoting your booking reference. Cancellation takes effect when we receive your notice, whether or not we have yet acknowledged it.

Cancellation charges are calculated using the number of calendar days between the date we receive your notice and your scheduled arrival date.

Notice before arrivalMaximum cancellation charge60 days or more10% of the accommodation price30–59 days50% of the accommodation price15–29 days75% of the accommodation price14 days or fewer, including arrival day100% of the accommodation price

These charges are maximum amounts, not automatic penalties. The final charge will not exceed our reasonable net loss arising from your cancellation.

Payments already made, including any deposit, will be credited towards the cancellation charge. A deposit is not charged in addition to the amounts above. Where the justified cancellation charge exceeds the amount paid, the outstanding amount remains payable.

Replacement bookings and refunds

We will take reasonable steps to re-let cancelled accommodation. We will reduce the cancellation charge to reflect costs we save and net income received from replacement bookings for the same accommodation and dates.

Any remaining charge may include a reasonable shortfall in booking income and reasonable, unavoidable cancellation or rebooking costs, without double recovery.

Any refund due will be returned to the original payment method within 14 days of the final calculation. Where this depends on re-letting, we will complete that calculation within 14 days after your original departure date. We will provide a breakdown of the charge on request.

Changes to dates or accommodation

Bookings are for the accommodation and dates confirmed. There is no automatic entitlement to change dates, transfer payments to a future stay or receive a credit voucher.

Requests are subject to availability and our written agreement. Any price difference and reasonable additional costs will be explained before you agree to a change. If we cannot agree a change and you cancel, the cancellation policy applies.

Illness, travel difficulties and personal circumstances

If we remain able to provide your booked accommodation, cancellation because of illness, work commitments, transport disruption, personal circumstances or adverse weather is subject to this policy.

We strongly recommend travel insurance covering UK accommodation bookings and cancellation risks. Insurance is your responsibility and does not alter your statutory rights.

Non-arrival and early departure

Failure to arrive without cancelling may result in a charge of up to the full accommodation price, subject to the net-loss provisions above.

There is no automatic refund for late arrival or early departure for personal reasons. Any applicable savings or replacement income will be taken into account. This does not affect your rights if we fail to provide the accommodation as agreed.

If Happy Valley cancels

If we cancel your booking or cannot provide the accommodation as agreed, you may accept a suitable alternative if offered or receive a full refund for the accommodation and services we cannot provide.

You are not required to accept alternative dates or a credit voucher. This does not limit any further rights or remedies available under consumer law.

Bookings through other platforms

For bookings made through Airbnb, Booking.com or another booking platform, the cancellation terms displayed and accepted when booking apply. This direct-booking policy does not replace those terms.

Your statutory rights

Nothing in this policy excludes or restricts your statutory consumer rights.

Privacy Policy – Happy Valley Norfolk

Last updated: January 2026

Happy Valley Norfolk (operated by F K Coe & Son Ltd) is committed to protecting your privacy and handling your personal information responsibly.

1. What Information We Collect

We may collect:

  • Your name

  • Email address

  • Phone number

  • Booking details

  • Event or wedding information

2. How We Use Your Information

We use your information to:

  • Process bookings and enquiries

  • Communicate about your stay, event or wedding

  • Provide customer support

  • Send important updates

  • Meet legal and safety requirements

  • Improve our services

We do not sell or share your data for marketing purposes.

3. Who We Share Information With

Your data may be shared with:

  • Trusted service providers (e.g. booking systems, payment processors)

  • Staff who need it to manage your booking

  • Legal or regulatory bodies if required

All data is handled securely and confidentially.

4. How We Store Your Information

We store information securely and only for as long as necessary to fulfil our services and legal obligations.

5. Your Rights

You have the right to:

  • Request a copy of your data

  • Ask for corrections

  • Request deletion (where legally possible)

  • Withdraw consent for communications

Email us anytime to manage your data.

6. Photos & Media

Photos and videos taken on site may be used for marketing.
If you do not want to be included, please tell us in advance.

7. Contact Us

For any privacy questions, contact:

Happy Valley Norfolk
F K Coe & Son Ltd
Washpit Farm, Massingham Road, Grimston, PE32 1DN
📧 katy@fkcoe.co.uk
📞 07739 892144